Silicon Solar
Poor design, worse service, refuse returns on products that will not work

I had them design a solar evacuated tube system as they say they will do on their website. When the pallet was delivered, a manifold (huge part) and one of 3 pumps was not included. Then i found out from my plumber that the pumps would not work with the controller they recommended. It was clearly spelled out in the manufacturer spec sheet, which apparently they do not read. The other pump was way too big for the project and i later learned that they needed to ask basic questions like how long is the longest pipe run in order to be able to design the system. They never asked even that basic question. My plumber also was unable to use the heat exchanger, it was too small. When i contacted my salesperson, he said he would defer to the plumbers advice and to send what i could not use back. I emailed them to get a label and never heard from them again after e mails, phone messages etc. Finally i shipped the stuff back at my own expense and they refused to accept the package and shipped it back. Now i am left with disputing the charge on my credit card. Do not do business with this company. Once they have your money, they are gone. And you will be lucky to get what you were charged for, and even more lucky if what you get will work.

Company: Silicon Solar
Country: USA
State: New York
City: Bainbridge

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