AT&T Inc
How AT&T Screwed me - AT&T Phone Service

Everyone is writing reviews on all of these companies about poor customer service. Well I have another one to add. I ordered AT&T DSL along with basic local phone service back in January. They came out hooked it up and I was all excited to get home and use it. They left a note on my door that they needed access to my apartment before everything would work. I contact their support to schedule a time that they could come out and complete it. The technician notified me they did not need access to the apartment. I said alright and tried the DSL no luck. I went out and purchased a phone specifically to test my phone line after a few weeks of working. The line was dead. I called back they said everything looked fine and to check with my complex to make sure they didn't need to hook anything up. I verified this we the main office, but wasn't able to contact AT&T for a few weeks because I was out of town. I called back again and just told them I just wanted to cancel it. They said that is fine, but you owe us $160 between the modem that I purchased (which I was never able to use), the phone line hook up, (which was never hooked up), and the month that I had the service for (which was never hooked up). I asked them if they could verify on my record that I had never made any phone call or had any data transferred across the line. They did this, but said because I was in contact with the DSL support instead of the phone support that they would unable to refund any of my money, but that they could send a technician out for $90 more dollar. I was never notified by the DSL department that I should contact the phone department even after I discovered I had no dial tone. I was basically told that the DSL department does not have the right to tell me to contact the part of the company that handled the phone. They weren't authorized. I asked to speak with a supervisor as this make no sense to me and they said there was not one on duty. So basically I got the shaft on the money and never got to make a single call. I purchased an I-Phone today which I will be returning tomorrow and canceling any contract I have with anyone associated with AT&T.

Company: AT&T Inc
Country: USA

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