Global Life, Inc. D/b/a / www.vaporizergiant.com
Didn't Get My Product, Beware of this company

I was in the market for a herbal vaporizer so I started looking online. I came to a site called "VaporizerGiant.com". The offered a pretty wide selection of vaporizers at a pretty good deal. I ordered the V-Tower Extreme model and, as advertised on the website, I paid an additional $15 for 2nd Day Air shipping via UPS. Otherwise, because of the price of the product I ordered, shipping would have been free.

I ordered my product on Monday, November 24th. I received an e-mail receipt from Global Life, Inc. Stating to allow 1 business day for processing and 2-3 business days to receive the product. I also received a link to Global Life, Inc.'s website where I could check the status of my order.

When I checked the status of my order, the site showed it as "shipped on Nov. 24th." I remember thinking that was awfully quick but I just thought that the company was on the ball when it came to shipping. I could not have been more wrong.

The next day, Nov. 25th, I received an email from UPS with tracking information. When I tried to track the package from Global Life, Inc., I only got a message stating that while shipping information had been received from Global Life, Inc. And a shipping label had been created, the actual package itself was not in the possession of UPS. I thought this was fine at first but, again, I could not have been more wrong.

The email that I received from UPS had an "estimated" delivery date of Nov. 28, which, considering that the 27th was Thanksgiving, made sense to me. However, UPS's estimate assumed that they would actually receive the product from Global Life, Inc.in a timely manner. This is where the fun begins.

I e-mailed Global Life, Inc. At globallifesupport.com over the weekend to inquire about my package. As of December 1st, I have still not received a reply. Then I tried to call their customer service number that is listed in their website, 1.866.437.2748. I wasn't able to get through the first couple of times. There is no option to stay on the line and the machine that picks up if you don't get an answer doesn't allow you to leave messages.

I finally got a hold of someone and they told me that the reason that I hadn't received my package was because the model that I ordered was out of stock. Now, at no point in time when I was purchasing this item on the website did it mention ANYTHING about it not being in stock. At first I just accepted it but then I as began to research Global Life, Inc. On the web, I discovered that many people had similar complaints as mine and one person even got the same line about products being on backorder.

Now, the person that I spoke to claimed that the model I ordered should be in either today or tomorrow. It seems odd to me that a company would not know exactly when it's inventory was coming in. I could see if I was in a physical store building and I asked the teenaged clerk if he knew when something was coming in. Him not knowing exactly when the next shipment of body oranges coming in wouldn't bother me. But the customer service reps at Global Life, Inc. Should know these things. At the very least, they should keep their site updated with current inventory information. It's quite simple actually: if you don't have the product, don't advertise it. Or, if you don't have the product but you still want to advertise it, know when your shipments are coming and warn people that an item is out of stock BEFORE they buy it so they can make an informed decision on whether to wait or purchase the product somewhere else.

Now I am trying to decide what to do. I have read nothing but awful information about Global Life, Inc. And I will definitely NEVER purchase anything from them again and I will make sure that no one I know does either. However, I think my plan for now is to wait and see if it shows up. If they receive their inventory when they say they will (today or tomorrow) then I should receive my package by Friday at the latest. If I don't receive it by then, I think my plan is to cancel the order and get my money refunded back to my credit card. Another post that I read said that Global Life, Inc. Is really bad at refunding. The post stated that even after the customer canceled the order via e-mail, Global Life, Inc. Still tried to deliver the package.

Supposedly I have already been refunded my $15 for 2nd Day Air shipping. I still don't see it on my card but I will stay on the lookout. Beyond that, if they don't refund my money, I have the benefit of being a lawyer so I supposed litigation is not out of the question. Hopefully it won't come to that but you never know. From my experience with the company and from what I've read of others' experiences, that might be what it takes to get this company to start treating its customers better and providing better customer service.

Company: Global Life, Inc. D/b/a / www.vaporizergiant.com
Country: USA
State: New Jersey
City: Sommers Point
Address: P.O. Box 321
Phone: 8664372748

  <     >