Pokerstars.com
They froze my good standings account

I played poker on pokerstars.com using my neighbors computer as mine was down. Now mind you he is my neighbor and not a relative or even a good friend. I introduced him to the site and he ser up his own account and started playing. Then somehow he found he was in dept with them and they froze his account til the matter was settled. They also froze my account until his matter was settled just because I played from his computer, (on my own account). I have went round a round with support and security about this. They won't give me any reasons or details, they just tell me that until my neighbor settles his matters I can't play. I have made deposits with my own money and they refuse to let me have it. Right now I have funds in my pokerstars account and can't get to it or play on it. This has been about six months now, and i just reinquired today about it and they sent me a nasty e-mail saying they wont discuss this with me. Which is this:

Thank you for your email.

We truly appreciate your explanation in regards to this matter, but note that as already stated; your account will remain closed until the issues on such account be resolved.

Be aware that we will not discuss this issue any longer, since we have already explained the issue to you several times.

Please let us know if we can be of any further assistance.

Regards,

Sean
PokerStars Security

And this:

Thank you for your email.

Unfortunately as you were previously advised, we are unable to reinstate your account until all outstanding matters on 'jdmoney_1984' have been resolved.

If you have any other questions, please do not hesitate to contact us again.

Regards,

Jamie
PokerStars Support Team

And I just want to let people know befor they put a bunch of money on there that they ripped me off and obviosly I'm not the only one.

Company: Pokerstars.com
Country: USA
Site: pokerstars.com

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