Entirely Pets
Big scam on free postage >$100: liars, liars, liars
- 09-26-2008
- 6
I too was taken on the free postage scam plastered over their www.When you get to the end of the ordering process, quite confident that all the items you have selected get you up over the $100 minimum, there is a postage amount dumped in there but like in other sites, you presume when you click to pay, that it will drop out to zero since you went over the $100.
Well, it did not and right after I pressed to confirm to pay, I saw I was indeed charged postage so I popped them an immediate email asking for a credit for the mistaken charge on the postage.
Therein started a LONG series of emails trying to get my money back. I asked to cancel the order, but they said it was shipped. 36 hours later, I got the email saying the order had just shipped. That was lie number two. So they took my money AND lied about when they shipped it so I could not get my money back.
Email after email tells you that it is clear the free shipping is not for pet food (lie number 3) and that it is clearly marked on the www (lie number 4; maybe it is if you look WAY deep into the www and read the fine print).
I am an expert shopper and it takes a lot to rip me off. Plastered all over is "free shipping for orders over $100".
Seeing what has been posted here about other folks having problems with these people returning a product and trying to get the refund, I think I will NOT refuse the package and hope for a refund... Which will never come from what you other folks are saying. They got me for the postage and I'm glad that's all they have "stolen" from me.
I am not kidding here. It take a lot to get me steamed. Do not buy from these people. There are plenty of other stores out there that list their shipping policies VERY CLEARLY for a shopper to read with ease and not be lied to / misled.
Stay away.
Their free postage offer IS A SCAM.
Company: Entirely Pets
Country: USA
State: Nebraska
City: Norfolk
Address: 710 S. 13th St. Suite 900 PMB 384
Phone: 8008898967