Worldwide Moving Systems
Worst Customer Service Eve

I contacted Worldwide Moving Systems 2 months ago for a quick turnaround move from Atlanta, Georgia to New York City. They promised they could pick up my stuff in Atlanta in the next few days and deliver it within the next week - at most 2 weeks.

The contract stipulated a maximum delivery time of "21 business days" from the "date you are ready to recieve your shipment" - however, I was given every assurance that it would not take that long, it's just standard in case of some unforeseen disaster (i.E., truck breaking down, natural disaster, etc.).

My scheduled pick up was for Sunday June 1 or Monday June 2. Due to a truck breaking down, my stuff could not be picked up until late Monday, so I made sure my former roommate would be around to let the movers in. No one called and the mover never came - however, I was later told that they tried to contact me (despite the lack of voicemails or missed calls on my end). So, I ended up rescheduling my pick up to later in the month.

This time around, my pick up was scheduled for Saturday June 21 or Sunday June 22. Due to ANOTHER truck break down, my stuff could not be picked up on either of those days, but they would have to come on Monday instead. I told them, this was unacceptable, I was no longer in Atlanta, and no would could stay at my apartment all day, waiting for movers - people have jobs. At this point, I was told that because my "original" pick up schedule included a Monday possibility, this time around, Monday should be acceptable for them to come as well. This argument makes no sense whatsoever - I was able to make special arrangements for the original pick up, however, this Monday June 23, no one could be there.

Finally, after much argument from Shahaaf (the "owner" of the company) and him telling me that it was my fault that I could not be around for them to pick up my stuff on the day that they specified (even though they defaulted on their contract), we agreed that the movers would come pick it up Monday evening, when my roommate was home from work.

The next day, I call Shahaaf to tell him what time my roommate will be home and when the movers can come get my stuff. He responds, exasperated, and tells me the movers will be there in a couple of hours (this is at 11am) - even though we had agreed the day before that they would not come until evening time. I am annoyed and recount our prior day's conversation, to which he responds, "what do you consider 'evening time'?" I think most would agree that 1 or 2pm is not generally considered "evening time", but rather the 6pm time frame I gave him.

Overall, the actual pick up went well (according to my roommate - she even gave a glowing review of the movers performance and customer service, as seen on the website).

Tuesday June 24th, I call back to ask when my stuff will be delivered (I'm still operating under the assumption that it will be delivered this weekend or latest, the following week), and I am told by Julianne (who was the most helpful and friendly sales rep through this whole process) that it will most likely not be delivered this weekend but someone will call me back later in the week.

I call back two more times that week, and express my dismay over never being contacted, despite being told that I would be. Shahaaf tells me that it's not their policy to call their customers to update them, and after a long-winded discussion of him accusing me of "forcing him to lie to me just to hear what I want to hear" and "not listening to him or understanding how the moving business works", we come to the agreement that I will call him the following week for an update (when the schedule of delivery has been made). I call back and there is not delivery schedule yet - I am told that it's the busiest time of year for moving and I need to understand the moving process. I am beyond frustrated at this point and am completely appalled by the poor customer service and blatant BLAMING the customer for their mismanaged business model.

Monday July 14th, I call for another update on the status of my delivery, and Shahaaf tells me - "as I called and told you, it will be delivered either Wednesday or Thursday, " but I will get a call from the driver 24 hours in advance. I never recieved an initial call with this information, however, I am thrilled at this point, my stuff is supposedly being delivered.

I call back on Thursday to say that I have no recieved a call and Shahaaf tells me that there has been a delay, and it will be Saturday or Sunday. I am irritated, but am willing to ignore the delay and just relax until Saturday or Sunday. I get no call all weekend from the driver. So, I call the office on Sunday (they are not open on Saturdays) and again speak to Shahaaf. I am met with the same rude and inconsiderate tone that defaults to when you try to press him for information for which he has no answers.

Through this whole process, I've been asking one question: When will I receive my stuff? If you do not have a time frame yet, I understand that, however, I expect you to give me a reason why. Whenever I ask for a reason, I am berated for not listening to him and understanding the moving process.

At one point in the conversation he tells me that he cannot predict the schedule of the drivers, because sometimes they will call him and tell him that they went to sleep instead of delivering someone's stuff. I couldn't stop myself from laughing, I was so appalled - that is seriously an acceptable business practice? It is okay for movers to go to sleep instead of deliver someone's stuff by a given deadline? I was outraged. Shahaaf then told me to watch the weather channel and history channel and learn about the life of a mover (neither of which would have such information, but maybe I'm wrong, as I am wrong about everything, according to Shahaaf).

I understand movers have a physically demanding life, however, that is their job, to move people's stuff. If that is too difficult, then maybe a different line of work should be considered.in this same conversation, Shahaaf tells me that he is being a nice guy by not charging me the $250 shuttle fee to bring my stuff into NYC (however, they didn't even use a shuttle), even though no concession was made for their inconvenince in the pick up or the fact that they did not pick up my stuff on the contracted date.

Finally, I received my stuff last night (Monday July 21) - one day shy of their 21 business day deadline. Through this process, Nofar and Julienne were very helpful and friendly whenever I called, however Shahaaf could not have been more rude and unprofessional.

I would warn any potential customer from contracting Worldwide Moving Systems for any move. They will sell you certain information but are disorganized and poorly managed and have no regard for customer service. They will treat you like its YOUR fault for all of their business practice faults and will give you false deadlines or misinformation every time you try to find out where your stuff is.

Kelly
New York, New York
U.S.A.

Company: Worldwide Moving Systems
Country: USA
State: Florida
City: Plantation
Address: 1419 NW 65th Avenue
Phone: 9545817878

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