Hollywood Video
I will no longer patronize

I will no longer patronize Hollywood video after my last two visits.

I have never been overly satisfied with the service at Hollywood Video. It was mediocre at best, but the competitive prices and five-day video rentals were enough to compensate for their less than stellar customer service.

A few weeks ago, I went to HV and located the movies I wanted on my own fairly quickly. I went up to the front desk to pay for my rentals. I stood at the center register of the desk considering there were THREE employees behind the counter and none of them were at a register. None of them even acknowledged me, and soon another customer came up behind me. After 2-3 minutes, one of the employees finally came to the register to my left. I don't recall being greeted as I handed him my selections. Another employee came up to the center register and said "Could you move over? There are other customers behind you." I was stunned by her tone and lack of niceties, as well as the fact that she felt the need to point out the fact that there were other customers behind me when it was their slow service that caused a line to form in the first place.

The last time I was in HV, I was looking for a specific movie that I couldn't find on my own. After searching the store, I finally approached the service desk and asked if they had the movie. An employee was at the computer this time, and he searched for my movie right away. This process took a few minutes. All the while, the same employee who had so rudely asked me to get out of the way was standing behind the counter, observing my exchange with the other employee. As he got the search results, she finally spoke up, saying: "We don't have it."

She had been standing there the entire time. She could have just answered my question as soon as I asked instead of wasting both my and the other employee's time. Thanks to these experiences, I'll be signing up for Netflix soon.

Company: Hollywood Video
Country: USA

  <     >