The Logo Loft
Horrific customer service, multiple unanswered e-mails, delay after delay

I first contacted thelogoloft.com in December to create my logo Within 4 business days, I did have my logo completed. I was happy.

A week later I decided to order business cards. After I placed the order online, I contacted them to confirm the order. I was told by their Customer Service Rep that I would have to pay an additional charge. There was no mention of an additional charge on the website, so I
did dispute it. The CSR agreed with me and waived the additional fee.

A week went by and I did not receive any proofs, so I sent an e-mail to inquire about the status. I did not receive a reply.

Another week went by and I did not receive any proofs, so I sent a second e-mail to inquire about the status. I did not receive a reply.

Another week or two went by, and I sent a third e-mail. I was growing frustrated, so I picked up the phone and called their office. I was told by Ebony that I would have my proofs "by the end of the business day."
I still did not have my proofs for another 3 business days, so I called the office again. I was told I would have it "by the end of the business day."

The next day I finally received my proofs. Unfortunately for me, the artist misspelled "president, " so I had to submit a correction. More than 5 business
days went by before I heard anything. I sent an e-mail to the lead CSR (Jennifer Miller, whom I truly feel sorry for) telling her I was annoyed that I still
hadn't received my revised proofs. I cc'ed Vice President Lucy Carr on this e-mail. Within 2 days I finally received my final draft and was told I would be receiving my business cards by the end of the following week.

I would like to point out that thelogoloft.com charged my credit card in early January and these products still hadn't been delivered by the end of February. This is illegal!

After a week, I e-mailed Jennifer Miller (with another cc to Vice President Lucy Carr) to find out the status of my order. I did not receive a reply from either of them.

I was growing increasingly frustrated. I did quite
a bit of researching on the internet and found thelogoloft.com has over 100 complaints filed against them with the Better Business Bureau of Alabama.
There are many unfortunate customers out there who never got what they paid for.

Finally, I sent an e-mail to the President (Aaron Carr) the VP (Lucy Carr) and Jennifer Miller, informing them I was going to 1. File a complaint with the BBB of Alabama, and 2. Issue a charge back since they hadn't yet
sent me the product they billed me for 6 weeks earlier if I didn't receive a tracking number within 72 hours.

I received the business cards 3 days later. What a headache! If I had not called/e-mailed/threatened them, they never would have sent my order. It's hard to believe that in a business can get away with treating people this way.

Company: The Logo Loft
Country: USA
State: Alabama
City: Montgomery
Address: 2400 Presidents Dr., Suite 250
Phone: 3343568902

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