Qwest Communications International Inc
Autopay Debited From Old Account After Disconnecting

Tried to disconnect from Qwest d/t move and switch to AT&T. Had automated bill payment. Stressed that payment should not come out of old checking acct. #, and gave new checking acct.#, got a bill saying it was being debited, called again and was told that she had stopped the debit and I would need to pay bill by check. OK, 4 days later bill debited from old checking acct. Anyway, plus received $27.50 bounced check fee (which is why I did not want it debited from the old account) Called Qwest a 3rd time and was told the standard "sorry for the inconvienience" but we are not going to pay anything back and it your tuff luck that we didn't do what we said we were going to do.

Company: Qwest Communications International Inc
Country: USA

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