Ashley Furniture/Ocala, FL
Jackie Farence, And Phelan (supervisor) Lies, deception, defective furniture, wrong furniture, 4-6 wks. Turns to two mos

Large order of furniture purchased (cash) for dining room, kitchen, master bedroom, second bedroom, lamps, family room, and office on October 14. Sales person does not return calls most of the time; have to track her down. Supervisor is worthless weasel who has personality of a gnat. Lies, lies continue. Wrong furniture delivered; defective furniture delivered and fixed on-the-scene. Wrong chairs delivered; missing items from delivery. Delivery promised; delivery canceled. Rumors of store going out of business, but denied by office staff.

4-6 weeks promised with all furniture being delivered - as of today's date, no kitchen set, no office furniture, no leaf that was damaged upon initial delivery of 11/17, and still missing two dining room chairs, and all we get is lip service. Supervisor is unreachable; doesn't return calls, can't track him down.

Husband went down to store as today, 12/7, they finally delivered our lamps, but wrong chairs for dining room; he was livid as they would not talk to him when he called today and on several occasions. They called the police and had him issued with a "no trespass" warning as he was attempting to picket and discourage future customers.

Horrible way of doing business... Lots of deception and lies, lies, lies. One person doesn't know what the other is doing and there is no communication. Sales person actually agreed with us contacting the BBB and writing this report. But where does that leave us??? No remaining furniture and no idea on when it will be delivered. Multiple delivery dates scheduled and canceled; computers down (allegedly) trucks not available. One excuse after another being. Sales person says she is Christian??? Hmmmmm, let me think??? Is this how a Christian would handle business and people?

Company: Ashley Furniture/Ocala, FL
Country: USA
State: Florida
City: Ocala
Address: 4901 E Silver Springs Blvd
Phone: 3522362223

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