Lingo.com
Lingo, Inc. Primus Telecommunications, Inc. Using Lingo.com will damage customers' credit! Report Lingo to the Attorney General, Federal Trade Commission and Public Utility Commission Ripoff

I suggest anyone (previously or currently) suffered from Lingo's crooked business practices report their cases to the the State Attorney General, Federal Trade Commission and Public Utility Commission!

Summary

Lingo Inc. (Lingo.com)
(1)- Failed to provide service as promised;
(2)- Repeatedly lied and did not keep the promise in service termination agreement;
(3)- After four months of silence (heard nothing from Lingo), without notice nor authorization from me, charged my credit card
(4)- Without ground, forwarded my information to collection agent and caused damages to my credit, and threatened to forward my information to the National Telecommunications Data Exchanges

Details

I had been paying for Lingo.com's VoIP international phone service since March and canceled their service in December after my repeated complaints about their lousy service - I wasn't able to make phone calls to overseas numbers which was what I paid them for, but they said there's no guarantee you can make calls to overseas numbers! (then, why should anyone paid for their service?!)

They like to promise in researching about their service problems (while I had been keep paying for the basically useless service please see [Exhibit A] for the service payment records) and weeks after, ended up without doing anything to improve or fix the problems they will just tell you after their researches, there is no problem found, and if there is any problem the numbers you want to call is disconnected!

After my repeated complaints, "Lingo Executive Escalations" of Lingo Inc. Ask me in an email (dated Jan 8 [Exhibit B]) to return the modem and promised not to charge the termination fee, so I returned the modem on January 9 as they requested - please see [Exhibit C] USPS mailing details of the return, [Exhibit D] USPS confirmation of receipt by Lingo.

Ever since returning the modem, I had never heard anything from Lingo Inc., so I thought the matter was over. However, after about four months, without any notice from Lingo Inc. And without my authorization, I found out from my credit card statement in May (Chase Bank) that Lingo charged the termination fee ($39.95).

Luckily I have been keeping all the communications with this company, I filed a complaint to my bank, they researched and returned the money [Exhibit E] my bank's email message dated May 4 about the complaint was resolved.

Unfortunately this matter was still not resolved and actually get worse for me, since this time Lingo forwarded my account to Domestic Collections and threatened to refer my information to National Telecommunications Data Exchanges.

On May 23, I received a letter dated May 17 [Exhibit F] from Lingo, my account has been forwarded to "Domestic Collections". I called the number on the letter and talked to a Customer Service Representative Ms. Sangey and the Duty Supervisor Mr. Sukhvinver Singh.

They just keep repeating that even I returned the modem, they will still charge the termination fee. And they said there is no record about their promise of not to charge the termination fee and denied to give any further information about whether there is any email about their promise.

As always, they try to stall my further action by saying that they will do some researches while they did not even ask any information from me about the email I was talking about, and simply ignore the fact that I returned the modem as per their request by email, I wonder how real they are actually going to do anything to fix their record problem while my credit is being damaged.

What if there is another customer of Lingo got into the same situation and did not keep the details after all these months.

How can a company charge consumers' credit card without proper authorization? And when failed in getting the money that it does not deserve damage a consumer's credit?

I wish there are some serious penalties for this type of companies with crooked business practices.

* Exhibits mentioned above will be provided upon requested.

Company: Lingo.com
Country: USA
State: Virginia
City: McLean
Address: 7901 Jones Branch Drive, 9/F
Phone: 8003380225

  <     >