Richard Fuller Homes
The only way to get them to fix something is to go after them legally! False promises

I / We made an offer on a house in Park Glenn Communities in December (moved in January), we made a list of repairs and upgrades that needed to be taken care of. There was a leak that we noticed right off the bat. You could see it from the outside of the house. It turned out that when they tested the plumbing in the kitchen, with a test ball, they left the ball in the pipes. I was told that they would fix this by removing the back panel of the cabinets and make the necessary repairs. They decided to cut out bricks on the side of my house and fix it instead. Needless to say it looks like they cut out bricks!
We had many things on our list that needed to be repaired from windows that said %$^&* (dirty words) to plumbing caps missing in sealed up walls. They replaced the windows AFTER we moved in. Plugs that didn't work, fixed after we moved in. I have a two story home on Crouse Drive, it has two sliders one right above the other. One of them was bowed and missing a plastic strip on the outside, I called Fuller homes about this from day one, it just got fixed 2 weeks ago (over three months later). Before it was fixed it leaked quite a bit. My downstairs slider also leaked. Well after they fixed the upstairs one right before we got the hard rains. Much to my surprise I walked into my family room and I had water pouring out of the wall above my slider. I still have yet to get that fixed! I have however heard we will get someone right on that. They sent someone over last Tuesday, he said he would be back Thursday or Friday to make the necessary repairs. Of course he was a no show. Here is an even better one, the washer plumbing runs from my upstairs threw the walls and into an entry wall of my house, they forgot to cap the line downstairs. Needless to say, while I was unpacking and doing laundry (white clothes of course,) my living room and family room filled with bleachy, soapy water. I did get this taken care of buy finally calling and filing a complaint with the attorney general. They actually replaced the carpet last Wednesday after 3 months of complaining about stains on my carpet.

I guess what I am trying to say is, Fuller homes won't do anything in your home unless you either ride them on a daily basis, or contact a lawyer! I still make daily phone calls to Fuller homes to get them to make the repairs that are still needed. One word of advice for new Fuller homeowners: DO NOT SIGN OFF ON YOUR HOME, make them fix it all before that, they will try to tell you that it is a warranty issue and just sign off and the warranty department will set up an appointment BS!!! Give them heck until they make the repairs.

Jimmy
Fort Worth, Texas

Company: Richard Fuller Homes
Country: USA
State: Texas
City: Grapevine
Address: 920 South Main Street
Phone: 8174164954

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