Integretel - PaymentOne - Inmate Calling Solutions
Attempted ripoff via charging phone bill. What to do to quickly resolve a problem
- 10-12-2005
- 11
First and foremorst go to http://www.ftc. Gov / and file a complaint.
They have already been sued by the government and had to repay 1.6 Million to people that had been charged and paid.
Http://www.ftc. Gov/opa/11/integretel.htm
Second, under no circumstance should you pay the charge.
Call Intgretel at 1-800-736-7500
They need your phone number to get your info, once you tell them you want the charge removed they will go into thier little speil about how you or someone... (Dunno but read about its a long one, and assume its the same as the one on thier site), cut them off and tell them a virus/malware installed and dailed it.instantly I was told I needed to be put on hold so they could take the charge off.
Once he came back he said he had taken off the charge and added me to thier Database of numbers not to be allowed to call the 900 numbers they handle.
He tried to make it sound as if I would regret it later, but like I told him. Good, now your company/customers cannot try to charge me anymore for a illigal program installing itself on my pc and dailing you.:) I wont say to be, but I was very rude to them. Way I see it, dont want me to be rude, dont try to rip me off as I would had never known they existed otherwise.
It took me about 10 minutes total including the FTC complaint to be filed and have them remove the charge.
I will also be contacting PaymentOne (a partner of thiers) and complaining about Integretel to them. Their other partner Inmate Calling Solutions, Integretel is in fact its parent company so wont bother.
I will also be contacting PaymentOnes customers (SBC, Virizon, Aol and a few others) and lodging complaints in an attempt to put pressure on Integretel to clean up thier ways. Maybe the government cant do it, but we all together can put enough pressure on the companies that indirectly allow them to do what they do.
If Integretel goes out of bussiness or cleans up its ways, we are all better off. Either one is fine with me.
Company: Integretel - PaymentOne - Inmate Calling Solutions
Country: USA
Phone: 8007367500
Site: integretel.com