Wizard Of Claws
WOC knowlingly sells sick puppies and deceives their customers

In early November my sister purchased a puppy from Wizard of Claws. She paid approximately 450.00 for this puppy and 250.00 for the shipping. She purchased what she thought was an 8 week old Japanese Chin puppy. About a week later, on Saturday November 13, she received her puppy at the San Diego Airport. Immediately the puppy was lethargic. We contacted Wizard of Claws and spoke to someone there who attributed it to jet lag. This was on a Monday since they were closed on the weekend.

The puppy continued to be lethargic and have no energy. It was also having trouble breathing. On Friday November 19, my other sister rushed the puppy to the emergency vet after he started running into the walls and collapsing. The vet informed us that not only was this puppy not 8 weeks old (she states he was approx 4-5 months old) he also had Pneumonia causing the collapse of his lungs. The bills for the numerous surgeries he needed were well into the thousands of dollars and the chances of his survival were very slim. My sister contacted Wizard of Claws again and even though it states on their website that they guarantee the health of their puppies they stated that they would not pay any of the bills since my sister had already had him for 6 days. They blamed his condition on her care for him.
At this point my sister, under recommendation from the vet Dr Carriar, authorized to put the puppy to sleep. My sister was so disdraught that I contacted Wizard of Claws numerous times after this incident and spoke to Gilda Anderson who stated to me that:

1. They did not send us the wrong dog. (we have pictures of the dog on their website that they were supposed to send us and the markings were comletely different form the dog we received)

2. They did not send us a sick dog (the dog was sick the day we picked him up)

3. They would not replace the dog or reimburse us for the dog, shipping or vet bills because we "killed" the puppy. I am not kidding. She stated numerous that that we "killed" the puppy without letting "her vet" look at it, so it must be our fault.

(I also sent the copies of the vet report not once, not twice but THREE times to them, validating our story)

I have contacted the BBB about these unscrupulous people, but have yet to hear back. I know that there are a lot of people who have this same story. Please put these people out of business.

Company: Wizard Of Claws
Country: USA
State: Florida
City: Pembroke Pines
Address: 9113 Taft Street
Phone: 9548856644

  <     >