Cross Country
Horrible service

I filed for warranty service on my A/C system that broke down. First I get a claim number and they set me up with a contractor in a near by city who does not service my city. Two days wasted on that. Then they assign me to a contractor a long distance from my area who, come to find out, is over loaded with work and will not respond to any attempt to contact him. Each time I call in to customer service for help they pretend they are talking to the contractor while I'm on hold. Then come back and tell me he will be out this evening or in the morning. This happens 4 times and the final time the customer service person makes up an excuse for why he cannot conference me in on the call to the contractor. I have already figured out after the first two lies that this is just a game they are playing with me so I knew he was just making up the pretend appointment between 8 AM and noon the next morning. I finally get the contractor, on the phone, and find out for sure it was all just a game they were playing. He had no idea who I was and he had not even looked at any of the incoming warranty calls for the past week. He was too busy working on a big contract. The last time I called customer service I demand to speak to a manager. Again I'm put on hold and then told a manager will call me back about this issue. I'm not fool enough to believe I will ever get that call. All I can do is continue to suffer through this lack of A/C in the middle of a Texas summer until the contractor finally shows up. All the times I'm on the phone trying to talk to customer service I keep hearing these sweet statements about how I'm a valued customer and thier goal is to make home ownership as easy as possible. They have made it more difficult that ever and I feel like a turd they flushed down the toilet last week. I feel so valued!

Company: Cross Country
Country: USA

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