LADWP Los Angeles Dept of Water & Power
Rude Customer Service and Estimated Bills Without Meter Reads

On 1/11, after a long wait of 1 hr 26 mins, I spoke to Sally regarding the high amount estimated on my account. I explained to Sally that this was a continuing problem with my meter not being visually read. I wanted answers and a resolution to my bill, which has continued to rise, and no changes have ever been made since I have been a customer. Since I have been here it has always been estimated. Sally proceeded to explain that the bill did not state "estimated". Sally was getting frustrated and her tone of voice started to turn negative. I explained to her that I was not going to continue giving my money to incompetent people who were not following standards. I asked to speak to a supervisor to resolve the issue. I was transferred to Lidelle.

I explained myself to her one more time and shared my frustration with this issue, which has continued since my last call to LADWP on the same concern. Lidelle continued to justify herself with excuse after excuse. At no point the staff estimate. My gate has not been granted access to anyone since it was robbed. A family member has been here for 3 yrs at home 24/7 and not once has a staff member from LADWP asked for entrance. Lidelle continued speaking over me. I demanded that the staff take accountability to read my meter. She said, "Can you go and read it yourself?" I then replied, "If I wanted to be a meter reader I would apply for the company. That was their job, not mine." Lidelle rudely said, "Do you want the Valley Reader Meter number?!!" I, as a customer, was very disgusted with the way I was treated. I said, "It's OK. It is not your fault you have not been trained properly. Thank you for nothing." I sent two different complaint letters to different departments and received no courtesy call to resolve my issue.

Company: LADWP Los Angeles Dept of Water & Power
Country: USA
Address: PO Box 51111 Los Angeles CA 90051-0100
Phone: 18003425397
Site: ladwp.com

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