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I was trying to find Trend Micro Software because the disk is at home and I deleted it from my computer while staying at a friend's house. Here is all the information I have because I copied the chat, and the html for the chat.

Chat HTML:
http://www.guruaid.com/guruaidchat1.php? Campaign=UA-22045901-9&callID=8552539559&conversion_id=991342103&conversion_label=04N2CLHAzwUQl9za2AM
Thank you for contacting GuruAid, the leader in Computer Support. How can we help you today?
(Please enter your problem description and click on the Send button below)
Jennifer says:
Thank you for contacting GuruAid.com - the leader in remote PC support. My name is Jennifer. How can I help you today?
Jennifer says:
Hi
174.250.0.74 says:
Hi, I accidentally deleted my software.
Jennifer says:
Do not worry, I will surely help you.
Jennifer says:
Could you please explain to me the issue in detail so that I can assist you better?
174.250.0.74 says:
I renewed my Trend Micro Smart Surfing for Mac, but I deleted the software...
Jennifer says:
Okay.
Jennifer says:
Do you have the product key and disc for it?
174.250.0.74 says:
It looked like it wasn't going to allow me to renew, so I deleted it figuring I could just buy a new package, but then it finalized the sale. I have the serial number but thats it.
Jennifer says:
Okay.
Jennifer says:
Before we proceed ahead, please provide me with your full name, email address and phone number so I can call you back in case we are disconnected.
174.250.0.74 says:
I am sure I have the disk somewhere, but I think it might be at work...
Jennifer says:
Okay.
174.250.0.74 says:
Britainey Cooper, britaineyacooper@gmail.com, 304-377-6252
Jennifer says:
Thank you for providing the information.
Jennifer says:
To make the best use of our time, I need to look into your system.
Jennifer says:
Do you authorize us to connect and access your PC remotely?
174.250.0.74 says:
No thank you. I can handle it. I just need to know where to download the software.
Jennifer says:
For that, I need to look into your PC.
174.250.0.74 says:
Nevermind. I will contact the provider. I was just looking for a quick way to handle it.
174.250.0.74 says:
I don't feel comfortable with remote access over a simple issue like this.
Jennifer says:
We are a legitimate company with over 700 employees, based out of Connecticut and Remote Support is a 100% secured mode of getting instant help. You have complete control over the support session at all times.
174.250.0.74 says:
It's alright. I'll figure it out. I know how remote access works, and I don't really trust third party access with such things.

Company: GuruAid
Country: USA
State: Connecticut
City: Branford
ZIP: 06405
Address: 19 Business Park Drive
Phone: 8555755140
Site: guruaid.com

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