Skype
Victim of Fraud but Skype refuses to refund

10th August: I discovered I could not enter my Skype account with my password. I found it strange and chatted with the Online Skype Agent. She verified my account and we both found out that my account was hacked by some Russians. She allowed me to change my password and gain access back into my account.

11th August: I was concerned as I was receiving more and more Russian messages providing more information on Skype User IDs. I found it rather strange and I realized that this might be the hacking ring leader/group that are collecting others' information. So I went to chat again with the Online Skype Agent and gave the agent all the messages I got. She acknowledged it. And BLAMED ME that I had not secured my account hence the hacking.

22nd August: Skype sent me an email to inform me my account was suspended and I will not issued any refund. I have a on-going phone plan with them, and they just charged into my credit card. I was beyond angry!!! Everytime I email them, they said I breached a policy called Paragraph 6.3 (c) — "there has been unsolicited communications coming from your account."

No one understands that these hackers have gotten into my account and done all the unsolicited communications and I have to pay for their fraud???

I am the victim here. Skype refuses to issue any refund to me and terminated my account. Meaning, I am paying for a service I cannot use!!!

Company: Skype
Country: USA
Site: skype.com

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