DriveTime
Consumer Report

DI purchased my vehicle on 6/14 and it's first trip to the repair shop was 6/18. It'd has been to the shop for repairs 12 more times since. I have replaced the O2 sensors, the catalytic converters, the cam and crank shaft sensors (4 times EACH!) The radiator, the fan clutch, the heater core, the engine, the ignition, the pcm (computer) and now the egr valve. I've incurred out of pocket expenses of$837 (and counting tomorrow I will pay another 200) for repairs not covered by warranty (this doesn't include what I paid our for rental cars) and have been without my vehicle for 72 (accumulative) days and counting. I've missed numerous days of work due to lack of transportation. I've spent uncountable hours on the phone with their warranty personnel... Who are atrocious to deal with. I've had the vehicle to 3 separate repair shops including an authorized dodge dealer. The entire process has been an uphill battle, fighting for coverage for every repair. A gentleman from their warranty dept named Will went so far as to call one of the shops my truck was at and flat out LIE and tell them I was bad mouthing them and was demanding a second opinion when it was the warranty company all along that wanted the second opinion. The vehicle still will not pass emissions (a problem drivetime has been aware of since the day of purchase) and continues to randomly stall (you know, like when you're driving 60mph on the freeway). I cannot rely on my vehicle for the basics let alone any type of road trip or vacation. Their own recommended mechanic said the vehicle is a "death trap. A rolling time bomb" and after spending two hours with me listening to me go into detail about the issues with the vehicle, the manager of the location I purchased it from said today "this is just wrong... You don't do this to people". I've been a loyal customer to drivetime (this is my second vehicle purchased from drivetime, the first one I had minimal problems with) and I'm timely with my payments. This issue was brought to the attention of the following upper management personnel: Nicholas Leuthold, Chris Camp, Joseph Hill and Alexander Burgess with the end result being... in a nutshell. A big fat OH WELL. I spent hours there today attempting to reach a mutually satisfactory resolution to this problem to no avail. I will now use social media to become the proverbial squeaky wheel. I will contact every local news station I can think of. I will be contacting my councilman, the attorney general's office and my own lawyer. I may not be able to gain satisfaction where my own vehicle is concerned but I can do my part to ensure no one else gets screwed like I did.

Company: DriveTime
Country: USA
State: Arizona
City: Phoenix
ZIP: 85018
Address: 4020 E. Indian School Rd
Phone: 8884181212
Site: drivetime.com

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