ADT Security Services
Consumer Report

Alarm system in home of fatherin-law, he passed away 4/28. My wife went to set alarm inop. Scheduled service for 4/29. Tech arrived and could not resolve problem, system inop. Rescheduled repair for 8may13 per office.
I called customer service to resolve time delay, asked kindly for help in light of death in family, was told company would resolve within 2 hours by call to wife at location. No call.
I called again to no avail (they didn't care about family grief, or the fact that for 11 years they had charged a senior citizen for alarm that I'm not sure how long inoperative.
Made 2 more calls to corporate service, with assurances from Paul Roberts that adt would help. My wife that just lost her father is still sitting in that house and won't leave it unprotected. The monetary value is how much they paid during 11 years of monthly adt monitoring. The shame of it is that they knew system was down, but since senior citizen in 80's they figured they didn't have to fix unless he made call to them. How do you put a value on the heartache that a daughter has, having to stay in house that father died in for 7 days longer than she wanted to?

Company: ADT Security Services
Country: USA
State: Florida
City: Boca Raton
ZIP: 33431
Address: 1501 NW 51st St
Phone: 5619883600, 8882382727
Site: adt.com

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