Groupon
Dental Checkup Deal Required Extra $30 for Cleaning and Exam

Horrible customer service! The Groupon misrepresented the actual deal. It was for "a dental checkup with exam, x-rays, cleaning, and fluoride treatment" at Ocoee Dental Care P.A. The company was just horrible. They refused to give me a cleaning or exam unless I paid them another 30 dollars even though the Groupon said that these services were included. They told me they would brush my teeth for me after taking the X-rays without using any dental equipment. If I wanted them to use dentist equipment I needed to pay them the 30 dollars in addition to the Groupon. They claimed that in the small print it is written that an "extra $30 fee may apply for a more complete exam depending on patients condition." However I had no condition that required anything other than what the Groupon stated. When I called Groupon they told me there was nothing they could do. I asked to speak to a supervisor and was placed on hold for 20 minutes. When I finally reached someone they told me that there was nothing they could do because of the small print, even though I explained the situation and told them that I did not want a more complete exam - I only wanted what was advertised on the Groupon. They told me they would look into it and get back to me. I never heard anything from them. Groupon does not advocate for consumers in any way. Buy a Groupon at your own risk.

Company: Groupon
Country: USA

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