Wells Fargo
Advised to stop paying mortgage, then denied modification and faced foreclosure
- 01-23-2013
- 21
On this date I went to NACA Neighborhood Assistance Corporation of America. I was informed that I had been approved for a loan reduction on my Wells Fargo loan. I provided the representative Nekia Tharp toliver the home preservation specialist with the necessary documents to process the loan modification. In August I spoke with Wells Fargo and asked them what should I do about paying my mortgage. I was advised not to pay my mtg. As a grant would be provided to pay any arrears. In October I received a letter stating that I had been denied, and later found out that my account had been referred to credit bureau for default in my payments, and then later told my account was going into foreclosure. Hours and hours on the phone were futile as all I received were voicemail and representative who kept telling my to "pay up" or I would be losing my home. Eventually my case was referred to another housing specialist who has never returned any of my call despite my leaving voicemails msgs.
Company: Wells Fargo
Country: USA
State: California
City: San Francisco
ZIP: 94104
Address: 420 Montgomery Street
Phone: 8008693557, 8668785865
Site: wellsfargo.com