AT&T
AT&T bill cramming for repair neither ordered nor done - landline phone repai

AT&T is billing me $99 plus tax monthly for inside repair of my landline that I never ordered and for which no technician has ever been inside my home to do.in addition, an additional late payment charge is being placed on my statement each month that I refuse to pay the unwarranted $99 inside repair charge. I have spent over 6 hours on phone with customer service to no avail. AT&T maintains that I called and requested the inside repair, which I most certainly did not, that their phone records for such an order or never wrong, and that a repairman whose name they won't tell me came to do the repair and that I was not home. This has been going on since October. I definitely will NEVER pay this unwarranted charge. Is this cramming? Help!

Company: AT&T
Country: USA

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