AT&T
Billed $99 Monthly for Inside Wire Repair Never Ordered

AT&T is billing me $99 plus tax monthly for inside repair of my landline that I never ordered and for which no technician has ever been inside my home to do. In addition, an additional late payment charge is being placed on my statement each month that I refuse to pay the unwarranted $99 inside repair charge. I have spent over 6 hours on phone with customer service to no avail. AT&T maintains that I called and requested the inside repair, which I most certainly did not, that their phone records for such an order or never wrong, and that a repairman whose name they won't tell me came to do the repair and that I was not home. This has been going on since October. I definitely will NEVER pay this unwarranted charge. Is this cramming? Help!

Company: AT&T
Country: USA

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