www.match.com
Billing fraud / company arrogance

Several years ago I joined Match.com and they charged my credit card without my permission for renewal and I had to fight for a refund. They then continued to post my information, after it had expired. It was very difficult to rech the company.

I was very specific when I signed up again recently, this time they charged me for 6 months when I only signed up for three months. I called Match.com and they refused to address the issue, I asked for a manager, but was put on hold for an indefinite amount of time. So, I filed a billing complainet with my credit card company. I called Match.com a week later to speak to a manager (after the initial person that I spoke with was incredibly rude) and the manager at the corporate HQ agreed to credit my account and gave me several free months. Sounds great, except in reality... They canceled my account early, in less than three months and erased my entire account history. They made NO attempt to contact me to discuss the issue. When I called back several weeks later they were indignant that I had called my bank - which is typical credit card practice and did not appear to understand that it is against the law to charge whatever they wanted to my credit card without my permission!!! I quess they think that they have such a volume business and a high turnover that most people will not notice or do not care about an extra $30, $60. Or $100... But it is their arrogance and the principle that a company does not have free access to a persons credit card and the ability to manipulate their charges and agreements and then can just bully you and refuse to comply with the law.

Company: www.match.com
Country: USA

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