PowersellerNYC
Fraud
- 05-12-2010
- 12
Beware of this vendor. They are not trustworthy.
In early March I placed an order for a Mitsubishi HD3800 Home Theater Projector with PowersellerNYC online. A few days later I received a phone call early on a Saturday morning (which I thought odd). I was told that they had received my order and it would be shipped within a few days. I was asked if I was interested in purchasing a replacement lamp, which, if ordered with the projector order, was available at a special promotional price. I told him I did not need a replacement lamp, because I was going to file for the FREE Replacement Lamp Rebate that was currently offered by Mitsubishi.
The projector arrived, but the serialized barcode sticker which is needed to file for the rebate had been removed. A "fragile" sticker was placed over the damage caused when the serialized barcode sticker was removed. When I called PowersellerNYC, I was told that my purchase was not eligible for the Free Lamp Rebate through Mitsubishi, because I had not paid full MSRP. They said that the rebate form is not shown on their website, because they are not an "authorized dealer".
According to PowersellerNYC customer service rep David, the replacement lamp is valued at $300. I found other websites that advertise the rebate, and have the form on their site, that sell the same projector for only $40.00 more than I paid from PowersellerNYC.
PowersellerNYC was not willing to resolve this issue, and either provide the Free Lamp, or return the serialized barcode to me (it's rightful owner), so I could file for the Free Lamp Rebate. I filed a dispute with my credit card.
An interesting fact, that may or may not be related, is that the same credit card was fraudulently used to purchase over $300 in DisneyWorld tickets online just 1 month later (April). I believe these incidents are connected because I have only used that card twice in the past year and a half. The PowersellerNYC purchase was the last one made before the fraudulent DisneyWorld charge.
Company: PowersellerNYC
Country: USA
State: New York
City: New York
Site: powersellernyc.com