Lightspeed Consumer Panel
Ignores emails, provides no assistance, possible fraud!

Just an update to my earlier complaint! I found the corporate website that owns Lightspeed, and emailed a complaint through that site! In my complaint I asked that if someone wanted to contact me about my complaint and the issues I had been having, I would like anyone BUT Lauren to contact me! A few days later I finally got an email... From Lauren!

So, first, she won't respond to anyone's emails. Then when I ask for anyone BUT her to contact me, she is the one who replies! How ironic! Her reply to me was a joke, and one thing she talked about was having SO many emails to respond to, it can take her some time to get to all of them! I responded telling her that the problems with that are: 1, she doesn't EVER respond, because I had sent too many emails to count over a 3-4 month period and she ignored EVERY single one of them! And 2, if someone is having an issue/problem with a survey they are taking, they need a response RIGHT AWAY, otherwise the survey will close and a reply a week or a month later is pointless! And 3, if she has TOO many emails for her to reply to, then they need to have additional people helping to answer the emails!

I personally had errors, issues, or some type of problem with over 75% of the surveys I QUALIFIED for! That is wrong! I had SO many surveys that I qualified for, and finished at least 50%, many I was ALMOST done, and then an error happens, and I get NOTHING for all that time I spent answering!

Needless to say, after getting the unprofessional response from Lauren, I cashed out the small amount I had to a Paypal reward, and was AMAZED when I actually GOT IT! Then as soon as the money was in my account, I canceled my Lightspeed account and have not been back since!

So even though they may pay their Paypal rewards, they have SO many issues with their surveys, and they have absolutely NO support or customer service, that it just isn't worth it! If you are lucky enough to qualify for many surveys AND not encounter errors, issues, incorrect/invalid responses, etc, then it might work for you! For me, not only does the errors and issues make me want to stay away, but also the totally unprofessional behavior of Lauren makes this site one to avoid in my opinion!

Company: Lightspeed Consumer Panel
Country: USA
Site: lightspeedpanel.com

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