Magic Jack
Scam and cheating

I ordered a Magic Jack in August. It worked reasonably well for the first month and a half. A week or so after they got my payment, the program went crazy, with constant "Autorun. Exe" errors. The program also kept cycling on and off, so if it ever did log on, it shut itself down before you could make a call, then restarted itself, ad-infinitum.

I spent two hours online with a high level tech support, deleting and reloading the program, installing "fixes", making deep tweaks and modifications to my computer (such as changing permissions on the USB ports, deleting files and folders, turning off the fire wall, etc.).

Next, they asked if I was using the extension they provided to reach the USB port, and told me to plug Magic Jack directly into the USB. Unfortunately, the thing's so fat that it wouldn't fit in my port, unless I removed every other USB jack.

Then they tried to get me to delete all unnecessary games and files from my computer. When none of that worked, they told me to run a speed test (which showed my download speed to be 5023, and upload to be 286. Then they tried to blame it on my service provider, and claim I should request them to improve my upload speeds. They said if that doesn't work, try it on a friend's computer. I don't have any problems with any other applications running on my computer, and used Vonage for years without any such incident.

Sorry, but if two hours of deep tech support can't resolve the problem, MagicJack is not ready from prime-time, as far as I'm concerned. Back to Vonage for me.

Company: Magic Jack
Country: USA
Site: magicjack.com

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