Nomorerack.com
Order Problem

This website appears to be as near to a fraud while you could possibly get and evidently remain in company. I've bought out of this twice and my first encounter was ok, not outstanding, but I did so get my product.

Our second encounter provides a greater indicator of what this website is approximately. It's evidently a aggregator, meaning they don't really satisfy some of their purchases. That of itself, or even uncommon. When the offer is satisfied with a trustworthy location and also you obtain your product, you've an optimistic knowledge and genuinely have no idea regarding the actual customer support provided by the website

You find out about how trustworthy a company is if you have an issue. A trustworthy offer aggregator makes the issue right. They use their merchant and be sure you possibly obtain that which you requested or get a return. From the website that guarantees: "Customer Support is just a main concern at nomorerack and it is our objective to create your buying go through the most effective", you've the requirement they'll assist you to repair an issue.

My own knowledge which of numerous others to get a package gone wrong earlier this week suggests that NoMoreRack won't assist you to at-all when there is an issue along with your purchase. The offer was for Stone Candles (who appear to be a trustworthy organization) making this case even more fascinating to search into. You can buy Stone candles in models of 2 for $29 (including delivery), that will be about 50% value from buying on the site immediate. The offer was for just restricted smells - the majority are being stopped or periodic. Again, nothing wrong with that - everything is sensible to date. The offer actually delivered rapidly - within 10 times with tracking number supplied. To date so great.

Then Your order arrives.in my own situation I requested and taken care of 4 candles complete in two distinct smells (you'd to-order each set within the same fragrance). I've my screen record of my real purchase verification and also the verification e-mail - both displaying I requested 2 candles in fragrance A and 2 candles in fragrance W. The container includes just 2 candles complete - 1 in fragrance A and 1 in a fragrance used to do not purchase (also it wasn't one I needed - or many anybody because the additional smells sold-out which one was the "stinker" which was quit). Additionally, the candle I obtained in fragrance A was faulty and that I ultimately discovered the glass was damaged aswell. Much more fascinating, the packaging checklist has my purchase quantity onto it and fits the items of the container. Therefore somehow their program transformed my purchase from 4-to 2 and in one kind of candle to a different. Plus they did not ask me - they simply did it.

I immediately sent NoMoreRack. After many emails backwards and forwards I've discovered they've no purpose of (1) refunding my cash, (2) delivering me the 2 candles I paid-for by they did not deliver or (3) actually recognizing there's an issue. Every mail (though it was on a single line) provides me another strange response - none are constant and none totally tackle my preceding reaction. It appears as though there's some form of "bot" addressing the email that provides you a refined reply centered on phrases it accumulates inside your mail. But none of these processed reactions take liability for that issue or create any guarantees to repair it. Although they are doing all finish with how crucial it's for them to supply great customer support.

At this time, I figure Iam out the cash till I - can have it back from my charge card organization, therefore Iam playing using the "bot" to determine how various phrases I utilize create various canned answers. There obviously isn't any one about the different finish watching the particular issue. The final mail they delivered me recommended I visit their website and examine my purchase since possibly I had been confused on which order I put. I chose to discover exactly what the "robot" does with accessories and so I delivered them a check of my packing ease and my initial purchase screencapture and requested them to evaluate them-and show me how my purchase changed so much. Can not wait to determine exactly what the "robot" can give being an response to that. Obviously, it'll finish using the comforting phrase that supplying exemplary customer support is their concern. I suppose the "robot" does not understand what that phrase indicates both.

So BUYER BEWARE. Purchasing from their store is much like gaming. Sometimes you receive everything you requested. But when that you don't, do not expect them to repair the issue.

Company: Nomorerack.com
Country: USA

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