Cisco WebEx
Unwanted automatic renewal cost $13,500 and refund was refused

Sneaky sales person added an "automatic" one year renewal on top of our 6-month commitment subscription. It was not caught, now we have paid for 18 months ($13,500!) that we didn't want and didn't use. They refused to reverse the charges. Our company can't afford that kind of hit. We could have kept someone employed for that amount of money. WebEx doesn't care, they just want the money.

The customer service and sales people talk through both sides of their mouths. The prices are exorbitant and their customer service is non-existent. There aren't enough words in the English language (that can be printed) that conveys my feelings about WebEx! Don't trust them. Run... Don't walk... To GoToMeeting for well-functioning, honest, reputable, reasonable priced webinar and meeting services.

Company: Cisco WebEx
Country: USA
State: California
City: Santa Clara
Site: webex.com

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