Apple itunes
Five unauthorized iTunes charges totaling $483.47 and no help

Imagine my surprise when I checked my account online, and found 5 different charges from Apple iTunes totaling $483.47! Since I don't have an iTunes account I was confused for a millisecond. Then I started getting angry! My first call was to my bank. I advised them these were unauthorized. My debit card was immediately cancelled, then I was transferred to the fraud department to file a report. Was told it would take 3-5 business days to credit back to my account and if any checks, or other legitimate transactions came through they would be honored. So basically I have 0 liability because it was fraudulent. So my next step was to call Apple. After getting the run around on the website, I spoke to a rep. Susan was really no help at all, since she referred me back to the website (no customer service any more, which is sad). After sending an email detailing fraudulent charges, this is the response I got:

Dear Anntonette,

Thank you for contacting iTunes Store Customer Support. My name is Mai and I will be happy to assist you.

I urge you to contact your card issuer as soon as possible to inquire about canceling the card or account and removing the unauthorized transactions. You should also ask them to launch an investigation into the security of your account. Under the circumstances the iTunes Store cannot reverse the charges for those purchases without chargeback orders from your card issuer.

If you suspect you are the victim of identity theft, consider following these recommendations:

- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.

- Close the accounts that you believe have been used without your knowledge.

Please let me know if you need further help. Thank you and have a great day!

Sincerely,

Mai

iTunes Store/Mac App Store Customer Support

Please Note: I work Monday-Friday, 8PM-5AM CT

Thank you for allowing me the opportunity to assist you.

Really? Ok so since I already did that. I responded requesting who charged the amount, where it was done. And when it was done, since it was fraudulent. Not that I expected the name of the person, but just where so at least I could pinpoint where it was stolen from. This is the response I got to that request:

Dear Anntonette,

I'm sorry that I can't be of further assistance with your request, but the iTunes Store does not provide any account information? Including account activity and personal information? Without a subpoena. We do this for your protection.

You may access certain account information by signing in to the iTunes Store and choosing View My Account from the Store menu at the top. You will need to log in with your Apple ID and password. If you no longer have the password, click the button that says "Forgot Password?"

If you need further assistance regarding this issue, please contact your legal advisor, who may contact Apple's litigation department http://www.apple.com/legal/contacts.html on your behalf.

Thank you and have a great day!

Sincerely,

Mai

iTunes Store/Mac App Store Customer Support

Please Note: I work Monday-Friday, 8PM-5AM CT

Thank you for allowing me the opportunity to assist you.

Again really? You have been no help. I do not have an account so login/password reset will not help me. Duh! So basically you are telling me you are protecting the thief who stole my money! Thanks Apple iTunes. Not! Any help will be appreciated... Will be contacting JAG (husband is active duty) to see what legal action I can take against Apple and this person that stole debit card info... Thinking about contacting news media as well...

Company: Apple itunes
Country: USA
State: Kansas
City: Topeka
Site: apple.com

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