iTunes Store
iTunes Gift Card Redemption Error and Receipt Demanded

I received an ITunes card for Christmas from my daughter. I tried to redeem it at the Itunes store and received an error message stating that I would receive an email from them. Here is the email I received:

Lynn, if you do not have the sales receipt or gift receipt for the iTunes Gift Card, it may be possible to obtain a replacement iTunes Gift Card from the store at which the card was purchased. If the store personnel are unable to replace the card itself, they may be able to reprint the receipt for you. Then you can fax or email the receipt and the card to the iTunes Store as described in our previous email. Unless you provide a receipt, the iTunes Store will be unable to assist.

My daughter lives far away from me in a different town. Why should a customer have to go so much work to enjoy a product that is already paid for? Why should customer have to do the foot work for Itunes? As far as I am concerned Itunes did not provide the product that was purchased for me.

Company: iTunes Store
Country: USA
Site: apple.com

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