IBackup
IDrive unscupulous overage fees Internet

Internet & Web

IBackup's business can be summed up with two words: OVERAGE FEES!

Just canceled my "9.95" 50GB subscription after being charged $189!!! Just for one month! *Quota overages are charged at the rate of $2.00 per gigabyte! *
And the crazy part is I was only backing up about 20GB, but they told me that as you create/delete/modify files they don't sync and simply create new files on the ibackup server so you have to actively maintain all the thousands of duplicate files created on their servers! This amounts to an excessive waste of time and contradicts the exact reason one would purchase such a service in the first place, convenience/low cost. To maintain would be significantly more work than backing up the files yourself. When I called the billing department they acted as if my complaint was routine and were completely apathetic as they recited what seemed like a scripted and familiar response of how I should of read the fine print and I was neglectful of the maintenance of my account and when I asked for a refund or even a partial refund off the egregious fees, I was told there was nothing they could do. When I said I would like to cancel my account I was promptly directed to their website and the call was abruptly ended without any attempt reconcile the account and keep me as a customer.

Their business appears to be for OVERAGE FEES!
HORRIBLE customer service! Not service oriented but rather like the big banks, FEE driven.

Business model = UNSCRUPULOUS

Read more at http://www.onlinebackupsreview.com/ibackup.php#ixzz1j5TA8BjW


Company: IBackup
Country: USA
Site: ibackup.com
  <     >  

RELATED COMPLAINTS

Ibackup
Overage Fees

Ibackup
Outrages overage charges for unauthorized uploads and file storage duplication calabasas

IDrive, IBackup
IDrive, IBackup online storage

CoreCommerce
Core Commerce, Charged Hidden Fees Every Month Even After Filed Complaint and asked how to eliminate the charges

At&t
Consumer Report

Disney Mobile
Poor Service

Chris Herzig
Missing Files, Horrible Customer Service, Blatant Lies

JustCloud
Consumer Report

Merrick Bank
Annual Fee, Late Fee And Overage Charges Horrible Customer Service, Refusal to assist consumer UNTIL Lawyer threatened the business that doesnt give a dam New York

Filesonic
The Unlimited Storage Company Filesonic proceeds to randomly delete my own uploaded files, lost TBs of content