Viscom V2 Premier
Shop NBC ripoff at the highest levels MN

I bought a PC at the end of December which crashed within 30 days. The technical hotline agreed to send a new hard drive. It took 3 weeks to receive. Their in-home support sub - contractor took another 2 weeks to get to my home after repeated calls and broken appointments on their end only to find out Viscom sent the wrong hard drive.

Viscom agreed to send another drive which took 2 more weeks plus 2 weeks to get the in-home support team out again only to find out again that Viscom did not send the right drive. It is now 60 days from the first call with no fix in sight.

They sent another disk which again did not fix the crashed PC. It is now 90 days after the initial repair call.

Finally Viscom asked me to send the PC to them. I repacked in the orginal packing and sent it to them. They promptly left me a message saying the PC was damaged in transit and I would have to take care of this.

I am so frustrated with Viscom Shop NBC has "kids" answering their calls who cannot give any information on how to complain at a higher level and are no help whosoever. Don't waste your time.

Company: Viscom V2 Premier
Country: USA
State: Minnesota
City: Chaska
Address: 4064 Peavey Road

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