AuctionSentry
Auction Sentry Doesn't Honor Contracts

I purchased AuctionSentry in 2003 for what was supposed to be a 96 year contract, expiring in 2099. Now, in AuctionSentry has declared that its original software has been upgraded, so it is no longer honoring that 96-year licensing agreement, instead telling consumers they must pay a $14.99 annual fee.

I wrote to AuctionSentry complaining of its decision to unilaterally change a binding contract, and received this ridiculous response:

I am sorry to hear that you feel we are not honoring the agreement you had when you purchased the standard version of the software. The agreement for that version was a lifetime license of the software. Not for the duration of your life. Unfortunately those versions have come to the end of their lives, and thus the agreement has been met. We had to completely recode the software into a new format that would allow us be quicker in repairs and keep up with today's standards.

Company: AuctionSentry
Country: USA
State: California
City: Chaco
Address: 360 E. 6th St
Phone: 5308947400
Site: auctionsentry.com

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