MailChimp.com
Long time customer had account limited when we emailed our customers

Our company has been using MailChimp for many years and never had a problem with them until recently.

We hadn't sent a marketing campaign to one of our large customer lists in a long time, several months, and we decided it was time to send them an update. The email went out without a problem, but then we started getting emails from MailChimp of "high abuse rate" and we were being suspended. According to MailChimp anything over a 0.1% abuse rate (1 complaint out of 1000) is "high" and apparently a very small number of our customers did not want to receive our mailing list anymore and marked the email as abuse.

Obviously it is impossible not to exceed 1 complaint out of 1000, out of thousands of customers receiving a marketing campaign there will always be a handful that click abuse or unsubscribe.

We're currently seeking a new email marketing service.

Company: MailChimp.com
Country: USA
Site: mailchimp.com

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