Vdo Specialties
Ripoff! Scam! Money trap! Arrogant!

I ordered a ps2 laser on 02/23/04. My credit card was charged on 02/25/04. On03/02/04 I emailed: Sent: Tuesday, March 02 9:27 AM

To: VDO Specialties
Subject: Enquiry from VDO Specialties LLC.

Just have a quick question about my order. I have looked at my order in my account and it still says pending. Now Im just curious does this mean it is pending shipment or pending delivery? My credit card was billed on 2/25/04 for the amount so I was just curious. Thanks for any help you can give me on this issue and I really love your sight. There are so many great items for sell I am sure I will be a repeat customer.

Sincerly,

No response so i send out this email: sent: thursday, march 04 2:46 pm

To: vdospec@vdo-specialties.com
Subject: Question about my order

On Monday February 23rd I ordered a new ps2 laser assembly. Order Information: Order #257 (Pending)
Order Date: Monday 23 February Order Total: $47.54
Products: 1 x PS2 Laser KHS-400A/B $39.99

My credit card has already been charged yet the order still says pending. I was just wondering if I could get any info on when or if this item will or has been shipped. This is my second email requesting info about this order. My card was billed on February 25th two days after the order was placed, but I still don't even know if the order has been shipped. I am willing to be
patient as long as I know what is causing the delay in shipment of a part I have already payed for. I will wait two more days for a reply to this email then I will be forced to dispute the charge on my card with my bank.

Thank You,
THIS IS THE EMAILED THAT FOLLOWED:
From: Support [mailto: admin@gwnonline.net]
Sent: Thursday, March 04 2:18 PM
To: Subject: RE: Question about my order

It shipped yesterday

THEN when I got home i recieved this one:

Date: 3/3 2:59: 15 PM
Subject: RE: Enquiry from VDO Specialties LLC.

You have to read the polices on orders...

Stock might have been low etc...

You need to read what you agreed to by placing that check mark on the box...

You laser is being shipped, but you better read the rules on lasers. They are not returnable.

This was my response:
Sent: Thursday, March 04 6:50 PM
To: Support
Subject: RE: Enquiry from VDO Specialties LLC.

I have read your policies on orders and it didnt say anywhere that I would be billed 7 days before the part shipped. I understand your no return policy and thanks to your attitude in this matter I will never buy anything
from you again.

These were the emails that followed: From: Support
Sent: Mar 4 6:08 PM
To:
Subject: RE: Enquiry from VDO Specialties LLC.

3. Payment:
(a) Full payment is due promptly upon placing an order. VDO reserves the right to take all steps necessary and to impose interest, late charges or other payment terms as VDO may deem appropriate to collect full payment from you for products supplied.

As yo can see in our polices it does state that full payement is due upon placng the order.

Then:
Subject: RE: Enquiry from VDO Specialties LLC.

If you read our polices again, it does state that we charge your card on all order ahead of time, we have that right to, and you agreed by placing that check mark in the little box.

Also you agreed to that we may cancel your order at anytime for Customer Abuse, and we charge a 50%cancellation fee, and if it is not paid, we will turn you over to a collection agency.

It is a privileged to order a very hard to find part from us, and not a right. WE do not tolerate abusive customers.

Also our polices state that you have to wait at least 7 to 10 business days for you order to arrive.

So next time READ the rules before you agree to them!!!

Your order has been cancelled, and I have requested the shipment stopped and sent back to us... Do not email back here again, we will send you an invoice for the cancellation fee, if not paid, it will be entered in on your credit report.

Again here are the rules, just so you may see what you agreed to and last but not least:

Detailed Invoice: https://www.gwnonline.net/account_history_info.php? Order_id=257
Date Ordered: Monday 23 February

The comments for your order are

Order was cancelled due to customer abuse, we will invoice the cancellation fee of 50% and send to M.A.D. D Collection services for payment.

Your order has been updated to the following status.
New status: Order Cancelled

Please reply to this email if you have any questions.

I in no way comitted "customer abuse". If Mr. Walker were to reread his Product Sale Terms. He is the one who comitted "Customer Abuse". I am the customer he is the supplier. Mr. Walker can only charge me a 50% cancellation fee if I the buyer cancel my order, But I could not actually do that as stated in section 18 Special Product Agreement:

ALL LASER ASSEMBLIES ARE ALSO NCNR
NON CANCELABLE AND NON RETURNABLE PRODUCT FOR ANY REASON.
Does that mean by you to? Moving on to the next section is Repairs, well I didnt have any repairs done. This does not apply to a consumer purchasing a part it is for consumers getting repair service. And this is the only place in the 16 pages of "rules" is it stated that if "you complain in a rude manner, we will cancel you REPAIR job and charge a cancellation fee. "hmmmmmmm that does not apply to me!

i hope mr. Walker takes a very close look at his emails and correct the situation. As I stated in my first eamil"I liked his website, they have many good choices and products. I own 3 ps2's. I am always looking for parts, I would have been a repeat customer.

I have warned everyone I know about this business, and to all who read this I hope you will too.

Good day
I hope you get yours in the end.

Benjamin
WEST VALLEY, Utah
U.S.A.

Company: Vdo Specialties
Country: USA
State: Wisconsin
City: CHIPPEWA FALLS
Address: 13098 42ND AVE
Phone: 7153795072

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