Intuit
TURBOTAX Faulty Turbotax software, cost $40.00 to install it.intuit will not reimburse even though they admit to faulty software

Intuit mailed their TurboTax Deluxe, income tax software to my p.O. Box.

When I attempted to install it, I got an error box message: "Error Creating Necessary Version Files, when installing TurboTax 2003." This error message had a date of December 2! And, the error was ongoing.

I could not install their $42.99 software purchased 2/06/04, and had to hire my computer guru to install it that cost me $40.00!

The correcting software for their error was extremely complex and only my computer guru could understand how to do it, and it took him one hour!

I described all the foregoing to Intuit in Mountainview and they told me, "Since you can now use the software, there is nothing we can do." I told them that I am out a total of $82.99 for the installed TurboTax. They said, "We cannot reimburse you for anything." Hence this report.

Company: Intuit
Country: USA
State: California
City: MOUNTAIN VIEW
Address: 8535 GARCIA AVE
Phone: 6509446000

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