Time Warner Cable
Ullied to pay and quit

July 20th

To Whom It May Concern:

Account # 8448200310506000

I have received a Collection Alert Note from you this week.

Let me express how annoying this episode with TWC is:

I have called your phone representatives many times and endured them either expressing: “there is nothing we can do” or simply they hung up. I have send e-mails and been to this day open for communications:

When I returned from the AIDS Life Cycle bike ride on Saturday June 11th, A “Josh” representative for Time Warner Cable stood affront of my door expressing he was here to turn off my service. When I explained that I am in discussion with TWC and had requested several times an amendment of my account, he promised to “look into the matter” and left me a phone number. A week later I was informed that I “owed” TWC equipment that I am wiotholding.

Your strong accusational approach is shocking and non-responsive. I have NEVER indicated, nor intended to terminate my service with TWC; But I do realize you are banking on the fact that a single person cannot fight for his rights against a large corporation. I have discovered however that indeed TWC has terminated my service possibly over an amount of $22 that only was discovered AFTER complicated phone calls and confusing accounting responses from your service reps – a result of incorrect invoicing; I have requested you to solve BEFORE I made any further payment.

Now I am explained that I have to re-sign with your company before I could receive service is unjust treatment; there have been incorrect billings on your side and the delay is a result of late or no response from your side. Amongst the “hang-ups” – very unpleasant employees in dire need of training!

To now threaten me with ruining my credit is attacking the very voice that requested a fair statement firsthand, as I have been available for communication but ignored.

I am simply asking again for a detailed current invoice – not including “equipment nor termination fees” – I HAVE NEVER intended nor initiated an ending of my contract and duly made regular payments. (including a mercy payment to act within the legal boundaries.)

Sincerely Yours
Raphael Gamon

Company: Time Warner Cable
Country: USA

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