Giftstoindia24x7
Bad Product Delivered

Bad Product Delivery

I had a bad experience with gifts2india delivery. If you runinto a problem, you wont get a resolution. I paid Rs 1095 and ended up getting nothing in return. Twice they delivered sweets that very stale (2 months old, Really), as you can read from email below, they never admitted the problem and ended up with Money and the product.

From: vipinps@hotmail.com

To: sales@giftstoindia24x7.com

Date: Fri, 18 Mar 12:57: 11 0000

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Don't bother to send the cake. I am not seeking favor here.

Clearly you don't have facts correct. The 2nd box was opened right on the spot when it was delivered in front of the delivery guys. Where was there time for both box to be together.

For me I have learned a lesson for Rs 1095 to not trust you and any online India based delivery service. I repent doing business with you.

Sent via BlackBerry from T-Mobile

Original Message

From: GiftsToIndia 24x7

Date: Fri, 18 Mar 12:45: 32

To:

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Vipin,

Thank you for your cooperation.

Please note that the second time when the sweets were delivered as per our conversation we have checked and delivered the sweets, but then also the recipient had an issue regarding it. No shop can sell sweets which have ants on it and our delivery person had verified and went for delivery. As both boxes were kept together and hence ants from the earlier box went into the second box. As our priority is customer satisfaction then only we are getting the cake delivered.

Looking forward to your cooperation.

Thanks and regards,

Vinay

Customer Support

Www.GiftstoIndia24x7.com

91.334.015.4315

On Fri, Mar 18 at 5:54 PM, Vipin Sharma wrote:

Is 1/2 kg chocolate cake for Rs 1095? I have send several of 1 KG cakes in past for Rs 895.

You guys make me sick. You have taken the full money, have delivered below par quality sweets two times, both packets have returned back to you, despite writing several emails and talking to you guys it is over 2 weeks and the issue is still not resolved. To top it off you want to deliver 1/2 kg cake for Rs 1095.

I am very disappointed with how you treat your customers.

Regards,

Vipin

Sent via BlackBerry from T-Mobile

Original Message

From: GiftsToIndia 24x7

Date: Fri, 18 Mar 07:09: 27

To:

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Sir,

Kindly note that we are delivering 1/2kg chocolate cake by tomorrow to the recipient as per your request. As soon as the order gets delivered we will send you a confirmation e-mail regarding the delivery status.

Thanks & regards,

Samir

Customer support

www.giftstoindia24x7.com

91.33.4015.4315

On Thu, Mar 17 at 5:12 AM, Vipin Sharma wrote:

Ok. If refunding money is an issue, you can deliver egg less cake for the same price.

Sent via BlackBerry from T-Mobile

Original Message

From: GiftsToIndia 24x7

Date: Wed, 16 Mar 20:21: 14

To:

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Sir,

We would like to inform you that we are still following up the matter with the concerned department and will get back to you as soon as possible. Please do co-operate with us.

For further queries please feel free to call us or send us a mail. We will be delighted to assist you.

Thanks and Regards

Abhishek

Customer Support

www.GiftstoIndia24x7.com

91.334.015.4315

On Thu, Mar 17 at 12:05 AM, Vipin Sharma wrote:

Any update? It has been two days since i got an update. Like I said, please cancel my order and refund me the money.

Thanks,

Vipin Sharma vipinps@hotmail.com vipinps@rocketmail.com

From: sales@giftstoindia24x7.com

Date: Tue, 15 Mar 03:50: 47 0530

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

To: vipinps@hotmail.com

Dear Sir,

As per the telephonic conversation please do allow us sometime to look into the matter and we will get back to you as soon as possible.

Thanks and Regards

Abhishek

Customer Support

Www.giftstoindia24x7.com

91.33.4015.4315

On Mon, Mar 14 at 7:32 PM, Vipin Sharma wrote:

It is been couple days? Where are we on this. At this point, I would rather have the order cancelled and money refunded back into my account as it has been 2 weeks since the recipient B'day has passed.

From: giftstoindia24x7@gmail.com [mailto: giftstoindia24x7@gmail.com ] On Behalf Of GiftsToIndia 24x7

Sent: Friday, March 11 7:28 PM

To: Vipin Sharma

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Vipin,

As per the telephonic conversation please do allow us sometime to look into the matter and we will get back to you as soon as possible.

Thanks and Regards

Abhishek

Customer Support

Www.GiftsToIndia24x7.com

91.334.015.4315

On Sat, Mar 12 at 6:11 AM, Vipin Sharma wrote:

Abhisek, call me again on my cell please.

Sent via BlackBerry from T-Mobile

Original Message

From: GiftsToIndia 24x7

Date: Fri, 11 Mar 01:40: 40

To:

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Vipin,

We will do the needful to resolve the issue.

Thanks and Regards.

Ajit

Customer Support

www.GiftstoIndia24x7.com

91.334.015.4315

On Fri, Mar 11 at 6:46 AM, Vipin Sharma wrote:

I understand Sachin and appreciate your response. As you have been handling this issue, wanted to keep you in the loop. What time does your shift over?

Also, I don't think I can call 2 india number at same time, so is it possible for you to call me and then I call Sunit and conference you in? I will let you know what time to call me.

Sent via BlackBerry from T-Mobile

Original Message

From: GiftsToIndia 24x7

Date: Fri, 11 Mar 00:54: 56

To:

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Vipin,

Please not that we are working 24x7, so can contact us any point of time. However, we will also take care of this issue with the highest priority and will revert to you soon.

Thanks and Regards.

Ajit

Customer Support

Www.GiftstoIndia24x7.com

91.334.015.4315

On Fri, Mar 11 at 5:55 AM, Vipin Sharma wrote:

I will get back to you. I may need to conference you and Sunit. What time are you available upto?

Sent via BlackBerry from T-Mobile

Original Message

From: GiftsToIndia 24x7

Date: Thu, 10 Mar 22:23: 29

To:

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Vipin,

Please note that as we do not want any of our customers return back dissatisfied, so we went to redeliver the sweets again for you to the recipient. Again the recipient refused to receive the sweets saying that it was of not good quality, actually which was not true. The sweets were sent from a reputed shop and were also fresh. We tried our best so please update us what to do at the earliest.

Thanks and Regards.

Ajit

Customer Support

Www.GiftstoIndia24x7.com

91.334.015.4315

On Fri, Mar 11 at 2:48 AM, Vipin Sharma wrote:

Vinay, can you confirm if the sweets has been delivered.

Thanks,

Vipin

From: giftstoindia24x7@gmail.com [mailto: giftstoindia24x7@gmail.com ] On Behalf Of GiftsToIndia 24x7

Sent: Wednesday, March 09 6:35 AM

To: Vipin Sharma

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Sir,

We have informed the delivery section to collect the old sweets which were delivered to the recipient and deliver the new one.

Thanks and regards,

Vinay

Customer Support

Www.GiftstoIndia24x7.com

91.334.015.4315

On Wed, Mar 9 at 5:58 PM, Vipin Sharma wrote:

Ok, please have the delivery guys to pick up the old box which has been kept as is.

From: giftstoindia24x7@gmail.com [mailto: giftstoindia24x7@gmail.com ] On Behalf Of GiftsToIndia 24x7

Sent: Wednesday, March 09 5:51 AM

To: Vipin Sharma

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Vipin,

We give a priority to Customer satisfaction more than anything else. It is not just the issue of quality if you are unhappy with a certain product then our delivery do not serve the purpose.

Looking forward to serve you in a much better way in the future.

Thanks and regards,

Vinay

Customer Support

Www.GiftstoIndia24x7.com

91.334.015.4315

On Wed, Mar 9 at 5:14 PM, Vipin Sharma wrote:

So we do not need to get on a call? And you agree that there was an issue with the quality of the sweet originally delivered and not just a brand name issue.

Thanks,

Vipin

From: giftstoindia24x7@gmail.com [mailto: giftstoindia24x7@gmail.com ] On Behalf Of GiftsToIndia 24x7

Sent: Wednesday, March 09 5:39 AM

To: Vipin Sharma

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Vipin,

Thank you for your cooperation.

As per our discussion yesterday regarding the issue, I have personally followed up the matter with the delivery section. We are getting the sweets redelivered tomorrow to the recipient from Bengali Sweet Shop, which is a famous sweet shop in the shipping area. I have instructed them to first check the quality of the sweets and then process for delivery so that you do not have to face the same inconvenience again.

Looking forward to your cooperation.

Thanks and regards,

Vinay

Customer Support

Www.GiftstoIndia24x7.com

91.334.015.4315

On Wed, Mar 9 at 3:10 AM, GiftsToIndia 24x7 wrote:

Dear Sir,

We will surely do the needful from our end.

Thanks and Regards

Abhishek

Customer Support

Www.GiftsToIndia24x7.com

91.334.015.4315

On Wed, Mar 9 at 2:16 AM, Vipin Sharma wrote:

Abhishek, I spoke to Vinay today and he understands the situation, suggest you talk to him first.

From: giftstoindia24x7@gmail.com [mailto: giftstoindia24x7@gmail.com ] On Behalf Of GiftsToIndia 24x7

Sent: Tuesday, March 08 2:14 PM

To: Vipin Sharma

Cc: Kusum Sharma; sunit goswami

Subject: Re: Complaints - Giftstoindia24x7.com - From Vipin Sharma

Dear Sir,

Please do allow us sometime to look into the matter and we will get back to you as soon as possible.

Thanks and Regards

Abhishek

Customer Support

Www.GiftsToIndia24x7.com

91.334.015.4315

On Tue, Mar 8 at 10:17 PM, Vipin Sharma

Company: Giftstoindia24x7
Country: USA

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