Complaint
Never ever use!

We booked a coach for Saturday 17th July, a 22 year old BUS arrived 20 mins late, on sight it was a disgrace and absolutely nothing like any of the pictures on the website. On arrival the driver informed me it had an oil leak in the power steering, he called the depot, I called Momentum, neither of which could provide a replacement, however I called alocal company and could have got a coach within an hour, but I had paid in full and did not want to chance not getting a refund, looking at the reviews online I was right! The mechanic arrived after about 35 mins and took a further 30 mins to repair the bus, we left 1 hour and 45 mins late, which is not good when attending a race day! On arrival at Newmarket we missed the first race because the driver missed very obvious road signs TWICE!
On Monday I called Momentum to complain and was met by the most rude and arrogant individual ever, who says he is the managing director, Andrew Riley. He called me rude because I dared to comment on the service provided by Momentum, he had no concern that we left so late, had 40 people waiting at anpother pick up point or the state of repair of the bus, he said this was all OK and in the T's & C's!!! Their customer service skills need a lot of practice, my advice to anyone looking for coach or bus hire is don'e go manywhere near these cowboys, but don't take my word for it go online and read the rest of teh reviews, I wish I had! The reviews on their website, funny enough are only good ones, but they are probably written by teh staff themselves! Beware never book with this comapny you will? Be sorry!!!

Company: Complaint
Country: USA

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