HP (Hewlett Packard)
Overpriced Printer Upgrade Sold After Ink Ran Out Quickly

I bought a HP computer in 3/09 but my existing HP printer would not work. HP told me I needed a compatible HP printer, sold it to me over the phone. A couple months ago I bought triple volume ink cart for 2X retail - seemed a good deal - but it ran out of ink in short period. I don't print a lot. HP tech help said the heads were bad and I needed an "upgrade" of my printer for $134. I ordered it, received it on 12/10/10. Instruction said the disc would start automatically to install the unit. It didn't. I called their tech support but it was me who found a way to start the installation. Today I discovered the same printer for sale at Wal-mart for $74. Oo! I called HP about the discrepancy and their response, in essence, was "Gee. That's too bad. You bought, you got it." I will NEVER buy HP products again. I question now if there was ever anything wrong with my printer originally.

Company: HP (Hewlett Packard)
Country: USA
State: California
City: Cupertino
Phone: 18004746836
Site: hp.com

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