Pointofmail
Point of Mail, Took my money and then withheld incoming mail

This company's service, for an annual fee, is to track outgoing emails — that is, to confirm whether the email has been opened. It does track some. I can live with its many false negatives and even false positives. What I can't live with is its *preventing* mail from reaching the mail's intended recipients.

Allow me to explain. For Pointofmail to track a message, the message must first be directed to Pointofmail's server, after which the message is sent on. I used Pointofmail's services for my important business mail, which I naturally assumed Pointofmail was sending to the respective recipients. Had I the least suspicion otherwise, I certainly would not have used Pointofmail, but would have sent the mail conventionally, directly to the recipients.

After about 11 months of using Pointofmail, I discovered, by consulting the "Outbox" page on its site, that at least two — and who knows how many more — emails were never sent on to the intended recipients. (Ordinarily there is no reason to consult Pointofmail's site, as the confirmations are sent to me via email.)

In correspondence, Pointofmail admitted the above and offered me "compensation." It later turned out however that Pointofmail's "compensation" was to be an upgrade of my Pointofmail subscription, which is manifestly useless to me, as it would be foolhardy in the extreme for me ever again to trust my mail to Pointofmail — especially the important mail for which I might desire tracking. Pointofmail could not explain either of the two lapses cited. The damage to my business due to the withholding of mail from the intended recipients is incalculable.

Knowing the truth I can't imagine anyone would want to use Pointofmail's services, even if they were free.

Company: Pointofmail
Country: USA
Site: pointofmail.com

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