Fluid Hosting LLC
Unauthorized charges on customer credit cards

We host our website with Fluid Hosting. We paid $200 for yearly host upfront.

In January, our website has been shut down. We contacted them and find out there are the Hacking, virus happened on our website.

We request the investigation and find out the hacking happening without our knowledge and we ask Fluid host to remove the hacking for us since we are not programmer guru. And dont know how to do this.

Fluid resume our website next day and ask us to find someone who could remove the virus since they dont provide that support.

On May15, they shut down our website again. We contact them and find out the hacking cause overbandwith and diskspace of almost $2000 USworth. They did not monitor the activities on their end. They blame our repsonsibility to pay for the hacking activity which we did not have any idea of what happen.

After investigation on their end, their Customer Service offer us to pay the reduce amout of $420 (They already charged our credit card $350 without our authorization and can not charge more since the card is over limit).

Company: Fluid Hosting LLC
Country: USA
Address: #255 2820 Audubon Village Dr
Phone: 8886531019
Site: fluidhosting.com

  <     >