Wildblue Internet
Wildblue Internet difficult communications, non connect after asking for disconnect 5 calls before someone actually seemed to handle customer needs

I was so unhappy with the problems I had in canceling my service with Wildblue (middle of Feb.) The service was to have dropped to lowest amount. I was told I would receive a credit for 1/2 of the month I had already paid for and enjoy one month free should I be dissatified with my new service. I was not told to call back and cancel again. Talking to many of the staff, even a supervisor, the account was apparently still active and I was charged for the month of April. I called and was repeatedly told that they were going by their notes. Once I spoke with a supervisor and my goodness, the same - I must admit that by this time I was so discouraged I had hung up on her. (note: she said it was canceled as of today). The next call I believe that the person hung up on me. At least that is my conclusion. After 5 calls, finally someone who would cancel the service giving a confirmation number and credit me for the last charge for Aprils service. But any credit there would not take place for 30 to 60 days. Well, we'll see. I do not recommend paying with your credit card and to double check if service is disconnected (get the confirmation number by all means).

Hope you talk to someone more like Tom.

Company: Wildblue Internet
Country: USA
Address: P.O. Bx. 4427
Phone: 8669453258
Site: wildblue.com

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