TLG Shopper
Unauthorized Charges

I found charges from TLG shopper on my card, which I did not authorize. They we're monthly for $14.99. I believe I was signed up with them when I got a membership with Every Day Guest. I canceled the Every Day Guest account, but somehow this did not cancel my "Shopper's Advantage" account.

I disputed the most recent charges on my credit card and got the money back, but there were more charges that were beyond the 90 day (60 day?) dispute time-limit, and they suggested I call the vendor.

I called Every Day Guest (1-800-417-6232) and they confirmed that my account was closed, and transferred me to TLG Shopper/Shopper's Advantage (1-800-835-7567). The customer service representative was slippery, surly and confusing, and tried to hang up on me very quickly. When I finally cornered him, he said I would not be able to get refunds for the charges.

I asked to speak to a higher up and I managed to speak to his supervisor, who was very friendly and immediately offered me refunds for the charges, no questions asked.

MORAL OF THE STORY: Don't let the customer service rep bully you! Talk to a supervisor and you can get all of your charges refunded.

2ND MORAL: Watch out for TLG Shopper/Shopper's Advantage if you sign up for Every Day Guest.

Company: TLG Shopper
Country: USA

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