Hughesnet
Hughs Net dis-service - ProPlus

I would like the internet speed to truly significantly exceed that of dial up. It does not exceed it at this time. I wish to retain the right to recieve a hard copy of my bill for no additional charge. The download capacity is exceeded by even a cell phone. This company charges outrageous prices for this frustration and inconvenience of low capacity download information and genrally poor service. There is major improvements that can be made for the customer service that is provided. They do not speak clear english so as to be UNDERSTOOD, and this in itsself is rude. The attitude of the customer "service" representatives can improve as well. Customers are paying for a service already and are not receiving it. These representatives are being paid to provide service and are not providing it. This showes the consumers that they are giving their money to this company and that they don't matter. Who cares about their service once they've spent their money? This is unacceptable.

Company: Hughesnet
Country: USA

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