Webhostingpad.com, Inc
Trick you to pay for additional services dishonestly
- 11-10-2009
- 25
Webhostingpad describes that their Add-on Features and Services (web business directory) are free when you purchase the hosting package. As I think 'free', I checked the checkbox to get these. But in my control panel, it shows that these addons would do charge within 24 hours. So, I submitted the ticket and asked them if there were any unsubscription options. They told me that they had cancelled these packages.
Now, after 30 days, they did actually charge me stating that they couldn't have refund policy for these addons. They are totally dishonest. The following are the proofs of emails exchange with them.
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Date: Sun, Oct 11 at 10:14 PM
Subject: [#ULA-774352]: Are there any available options for payment unsubscription?
I have canceled the addon packages as requested.
Thank you,
Tim Anderson
Technical Support
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Date: Wed, Nov 11 at 8:13 AM
Subject: [#YAQ-317489]: Payment Approved
These were addon services that you checked at signup. They were free for the first 30 days and then you were to be billed if you didn't cancel the services.
Unfortunately there are no refunds on this addon packages, I can only cancel renewal for next year. If you would like us to cancel these packages please get back to us.
Please refer to our terms of service here: http://www.webhostingpad.com/billing_policy.html
Add-on Features and Services
The business directory listing is free for the first 30 days. After that, it is $12.00/year billed to your account unless canceled during the free trial period.
Advanced spam filtering and advanced website stat tracking are free for the first 30 days. After that, they are $12.00/year each billed to your account unless canceled during the free trial period.
Preferred restore service: All backup restrictions terms and conditions still apply. 30 minute restore guarantee applies to starting the backup restore. Actual time needed to complete restore will depend on size and content of the backup.
All Add-ons are non refundable once the 30 day free trial period has elapsed.
Alex
Technical Support
www.webhostingpad.com
877-998-4678
Company: Webhostingpad.com, Inc
Country: USA
Site: webhostingpad.com