Boingo Wireless
Cheating customers with incorrect charges to credit card

I opened a Boingo account when the service popped by at a US airport. They asked for my credit card and said the service was $9.95/month and could be used at some 100,000 locations around the world.

Recently, I was in Paris and Brussels... And, as it always does where there is a hot spot, a pop-up window told me that this was a Boingo hot spot and I looged on.

Now they claim, that that was a PREMIUM SPOT and the charges there are some 12 cents/minute. They claim that this was in the fine print when you agreed to the terms. No where does it warn you that the charges will be higher at this location.

this is simply cheating the customer. There is no polite way to put this. I cancelled my account with them.

This shows the dangers to giving a credit card to an on-line provider - no matter how big the company. Most companies do business with an honest display of their services/products. Unfortunately, Boingo is not one of them.

I would caution anyone about signing up with them.

Company: Boingo Wireless
Country: USA
Phone: 8008804117
Site: boingo.com

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