HughesNet
Very Poor Service

I filed a complaint with the BBB about poor performance of the satellite service we are getting from HughesNet.in my letter I explained that web site pages that I can download in the morning in 3 seconds routinely take 2 to 5 minutes in the afternoon. HughesNet called today and put a technician on the line with me who explained that the poor service I described is normal in the afternoons when the internet gets busy. She went on to say that I should have been told to expect this kind of performance when I signed up. The only performance they try to guarantee is the meaningless Web Response Time test which has no discernible correlation to the long waits required to download their own Web Response Test web page, which can take 5 to 10 minutes in the afternoon and still show response times under 12 seconds.

If you have any alternative to HughesNet, I strongly recommend that you take it.

Company: HughesNet
Country: USA
State: Virginia

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