Comp USA
Over charging for service, lacking knowledge, unprepared

I had a new 64MB video card installed on my computer, It took 20 min. To install, and 4hr to correct the mistakes during installation! First, my old card's drive should have been erased but wasn't done (I found this out later on the how-to site for my computer), second the drive on the video card CD was so old, it wouldn't run with my computer.

Among other problems with my computer-along with loosing my ethernet drive that I had to restore later, my charge for this "knowledgeable" installation was $307.69 for a$64.95 card!!! The service representative claimed the charge was for his time even though he had made the mistakes. I was "given a discount". He also claimed I had the wrong BIOS yet when I contacting my computer company I found out I have the correct, and latest BIOS.

I have written my computer company to let them know of my experience and hope they won't recommend Comp USA for computer service anymore. I would like to get some of my money refunded, but that is probably wishful thinking. Thank you for your time.

Company: Comp USA
Country: USA
State: Tennessee
City: Memphis
Address: 3222 Austin Peah
Phone: 9013831818

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